Frequently Asked Questions

November 26, 2019

Q: What offers should I choose for best redemption?
A: Offers should be broad and comfortably aggressive, in order to appeal to the largest number of consumers possible. For example: discounts on “any menu item,” BOGOs, or free item with any purchase.

Q: What kind of redemption/results can I expect?
A: Utilizing our "best practices" recommendations, our residential mailer campaigns see an average of 7-15% redemption, while our business posters deliver 15-35% redemption!

Q: From mail date, how long until I see redemptions at my location?
A: From the mail date, we typically see the mailers reach households or businesses within 7-10 days. Offers will usually start coming in shortly after consumers have received them.

Q: How do I know this mailed?
A: You will always receive a confirmation email when your order mails. If there are still additional concerns we can review the postal scans to ensure that your mailers were sent.

Q: What differentiates you from shared mail?
A: Shared mail means that consumers would need to dig through the packet of offers in order to see all the advertisers, which most will not do. Shared mail also means that your offer may be featured alongside your competitors in the same packet. We print your company’s name and offers onto a stand alone 5”x11” oversized postcard, guaranteeing that recipients will see, touch, and make a decision about your brand and offers.

Q: What do your prices include?
A: Our prices are all inclusive. This covers items like: Data compilation, inventory management, print and lettershop, postage, customization, etc.

Q: Is there a fee for changing or pausing my ongoing mail program?
A: There is never a fee for pausing or adjusting your program. We never operate on contracts; we feel that our performance should be what ensures your on-going business.

If you have any further questions, feel free to give us a call at 800-898-0723 and one of our agents can assist you.

Marketing Masters Vol. 6 – Targeting

November 6, 2019

Let's face it, if you don't track your marketing efforts, how do you know what's working?

There are an endless number of factors that can affect your sales - construction, weather, local events, competitor promotions, type(s) of offers, seasonality, etc.

So when you are evaluating your marketing, it's crucial to be able to say "this initiative brought in X customers for me."

In order to do that, you HAVE to track your marketing carefully.

When evaluating your marketing campaigns, ask yourself the following questions:

  • How am I going to track my results?
  • How many consumers am I going to reach?
  • How can I determine how many people the campaign brought in?
  • What was my return on investment?
  • Did I notify all employees/managers about the campaign?

Reach out to Berkeley Wolford at 714-727-0865 or to discuss the importance of tracking your marketing.

— SubLSM Team

Marketing Masters Vol. 5 – Offers

October 14, 2019

In all marketing efforts, the goal is to drive business. You want consumers to visit and experience what you have to offer while becoming a loyal customer.

One of the most effective ways to do this is to incentivize them with an appealing offer to make it easy for them to try your products.

Here are some things to keep in mind when selecting offers:

  1. The goal is to incentivize consumers - Welcome new customers by lowering the barrier to entry.
  2. Select offers that have wide appeal to the new consumers you're trying to acquire - This means using inclusive words like "All Products," "Any Sandwich"...etc.
  3. Offers should be impactful - Ensure your customers understand the value of your offer and visiting your restaurant.
  4. Produce a sense of urgency - Time is limited, so include a 30 day expiration date on all offers.

Reach out to Berkeley Wolford at 714-727-0865 or if you would like to learn more about the recommended offers for your location.

— SubLSM Team

Marketing Masters Vol. 4 – Competition

September 18, 2019

It is undeniable that the competition in your area affects your revenue.

Are you interested in beating your competitors?

What are you doing to acquire THEIR customers, and retain your own?

Here are a few tips on constructing a marketing strategy to crush the competition . . .

  • Analyze The Geography - Focus on the customers between your location and your competitors’. Target anyone who is conveniently located near you both... the Competitive Battleground.
  • Understand Your Goal - Reach as many of their customers as possible, both at home and at work. You're trying to target the customers that have a direct impact on your competitors’ business.
  • Utilize Broad & Aggressive Offers - Incentivize these consumers to choose you over the competition. Your offers should be strong enough to make the choice easy and broad enough that anyone can use them.
  • Focus on Competitive Differentiators - Why should customers pick you instead of your competitor? Highlight these differentiators in your marketing efforts to show the customers why you are #1.

Reach out to Berkeley Wolford at 714-727-0865 or for more details on developing a strategy to deal with the competition in your area.

— SubLSM Team

Marketing Masters Vol. 3 – Scheduling

September 6, 2019

As a business owner you have an endless list of tasks to take care of. . .

Many of them need daily attention, but you can get a year's worth of marketing set up all at once.

How is this accomplished? Pre-scheduled marketing.

Benefits of Pre-scheduled Marketing:

  • No Contracts - Sign up for multiple mail dates, but change, pause, or stop at any time with no penalties!
  • Volume Discount - Pay a rate based on your overall mailing quantity vs. paying the higher piece rate of mailing one drop at a time. Plus, you only pay for each mailing when it actually mails (not upfront).
  • Convenience - In about 10 minutes, schedule an entire year of marketing - one less thing to worry about.
  • Flexibility - Still have the ability to change offers, location information, and mail dates in between your scheduled drops.
  • Cadence - Quarterly mailings are regular enough to stay top of mind, but without creating discount-dependent customers.

Reach out to Berkeley Wolford at 714-727-0865 or for more details on taking advantage of pre-scheduled mailings in your area.

— SubLSM Team

2019 Quarter 2 Survey Winner!

August 30, 2019

Congratulations to our Quarter 2 Survey Winner Clay Bowman. Clay operates locations out of the Colorado market and has been mailing with us for over 4 years!

We're always looking to improve our programs, and your opinion is what matters most. Once your SubLSM direct mail offers have expired, take our 2-3 minute email survey to give us your feedback!

The best part? You'll be entered to win $300!

You can also email with feedback about your experience for another opportunity at a discount.

We look forward to working with you in the future, and we thank you for your time and business!

— SubLSM Team

Marketing Masters Vol. 2 - Segment

August 23, 2019

With 25+ years of marketing experience we understand how important it is to reach the RIGHT audience.

Marketing is most effective when you can successfully identify and reach a consumer group that needs your products and services.

Tips for identifying your ideal segment:

  1. Start by identifying consumers within your ideal mailing geography
  2. Target consumers where they are - It is important to reach consumers at a time when they are ready to make purchase decisions. If your goal is to increase daytime/weekday traffic, understand that your regular customers are at work during the day.
  3. Think about your industry - If you run a restaurant, you shouldn't market to other restaurants. Sounds like common sense...but confirming that your marketing partner is aligned with these goals ensures you are maximizing your budget and getting the best results.

If you are interested in receiving information about the ideal segments in your area, reach out to Berkeley Wolford at 714-727-0865 or for a profile of your territory.

— SubLSM Team

Marketing Masters Vol. 1 - Geography

July 9, 2019

“We couldn’t go a few minutes without seeing coupons coming in.”

-Matt C., Multi Unit Owner

Can you make a similar claim about any of your current marketing efforts?

If not, here are tips to keep in mind when setting up your marketing area:

  • Keep within a close distance of your location
    • This ensures consumers are conveniently located. In high traffic areas drive times become a key component, keep consumer drive times to 5-7 minutes when possible.
  • Avoid natural barriers (Freeways/Highways, Rivers, Large Parks, etc.)
    • These may act as a deterrent for consumers based on their drive patterns.
  • Don't market around other Subway locations
    • Consumers may end up visiting the wrong location if it's closer to them. Then you just paid for someone else's marketing!

By taking these best practices into consideration you can ensure that you are efficiently marketing to potential customers.

Reach out to Berkeley Wolford at 714-727-0865 or to see what a Best Practice Geography looks like for your stores.

Look out for Marketing Masters Vol. 2, where we will be talking about consumer segments!

— SubLSM Team

Give your two cents to win $300!

April 19, 2019

We're always looking to improve our programs, and your opinion is what matters most. Once your SubLSM direct mail offers have expired, take our 2-3 minute email survey to give us your feedback!

The best part? You'll be entered to win $300!

Or, you can email with feedback about your experience for another opportunity at a discount.

We look forward to working with you in the future, and we thank you for your time and business!

— SubLSM Team

Subway in the news

Postal Increase Note

December 27, 2018

The Postal Regulatory Commission recently announced many price increases to take effect January 27, 2019. Time to stock up on your Forever stamps! The price of a First-Class Mail Forever stamp will increase 5¢ to 55¢.

We understand the struggles of managing expenses and know how important marketing is in growing your business and are doing our best to hold prices where possible. Due to these mandated postal increases, a small change in pricing was necessary in some segments and price breaks for mailings scheduled to mail after the January 27th postal increase.

We are still dedicated to provide every Subway owner:

  • Highest level of customer service
  • High impact creative that engages the consumer to respond
  • Highest quality of data and targeted groups who are your best customer groups

Our mission is to deliver effective, cost-efficient, targeted, direct-marketing solutions that increase profitability for our clients.

Thank you for your business and continued support.

NEW Signature Wraps

April 10, 2018

Our new Signature Wrap template, along with our new wrap-specific coupons are a great way to get the word out on Subway’s New Signature Wraps! Utilize this residential template for a limited time only. Don’t miss out!

Mailer - Front

Mailer - Back

Subway® Catering + Large Groups = A Big Win for You

January 1, 2018

Subway® Catering is a great way to get delicious sandwiches to your customers for all their parties and game day events. Remind customers we make it easy with a variety of options. Our all new Catering mailers are the perfect way to promote this convenient product to customers at home and work.

Poster - Back

Poster - Front

Mailer - Front

Mailer - Back

ROTF Grand Re‑opening Poster

May 5TH, 2017

You’ve made the investment in your future with a spectacular looking high-quality remodel. Now it’s time to put the same quality in your marketing as you did your sub shop.

• Invite your customers back to an even better experience

• Open your doors to a whole new breed of customer

• Create a quality impression of your new sub shop from every angle and generate the most value from the new SUBWAY® brand

• Invite your neighbors to experience your SUBWAY® of the Future with the great quality and value they love


Delivery Format



Footlong Sub of the Day (W3)

March 8TH, 2017

This new mailer is the perfect way to drive traffic daily and increase loyalty by highlighting the variety that SUBWAY® offers each and every day.